Legal page — Delivery policy

Delivery Zones

We currently only deliver to metropolitan France, Switzerland, Canada, the United States, and the United Kingdom.

Processing Times

All orders are prepared and shipped within 1 to 2 business days after payment confirmation.

Delivery Times

The average delivery time is estimated between 5 and 10 business days, depending on the destination.

Shipping Costs

Home delivery is charged at €4.95. We offer free home delivery for orders over €50.

Order Tracking

Once your package has been shipped, you will receive an email containing a tracking link, allowing you to follow your delivery transparently.

Delivery Issues

In case of unusual delay, damaged package, or if your order has not been received within 30 days of shipment, please contact our customer service at: contact@serolys.com. We are committed to processing your request quickly and offering you a suitable solution.